New Enhancements are Coming Soon

On Friday, June 3, 2022, we will undergo a software upgrade that will dramatically improve your banking experience.

These upgrades include –

  • New and Improved Electronic Banking
  • New and Improved Bill Pay
  • New and Improved Mobile Banking
  • So Much More!

We expect a smooth transition, and we are committed to minimizing any disruption for you. Please review the following sections for a more in-depth descriptions of how services will be changing and what you may need to do to prepare for the software upgrade.

Details will be available on our website and the Frontier Team is always available to answer your questions or help you in any way.

At Frontier, making your banking experience the best it can be is always our goal. We appreciate your patience as we negotiate these exciting enhancements. Always know how important you are to us as a part of the Frontier family and we are standing by you through each step of Building a Better Bank.

Sincerely,
The Frontier Team

 


What’s a core enhancement?

The bank’s core system is the software that drives most major banking functions like opening and managing accounts, processing cash deposits and withdrawals, calculating interest and much more. This enhancement will make for a better bank and a better banking experience.

Website

In late-April we will launch a new and improved bank website. We will take down internet banking at 3PM the night before the website is launched to integrate the internet banking login to our homepage. General Login – You will continue to use your existing user ID and password until Monday, June 6th.

Online Banking

Digital Banking (including desktop, mobile, billpay, etc.) will be live on the morning of June 6th.

On May 31st, Online Banking self-enrollment, stop payments, address change requests, copy requests, online wires and the customer messaging system will be disabled. Balances will not be available from Thursday, June 2nd through Monday June 6th.

General Login – You will continue to use your existing user ID and password until Monday, June 6th. On June 6th, you will be prompted to use a temporary password. The temporary password will be your current user ID plus the last four of your social or EIN for business customers.

You will be prompted to accept new terms and conditions at initial login for online statements/online notices, billpay, and text alerts. The same set of terms will be displayed within online banking as well as the mobile app.

You will have access to 12 months of account history and 24 months of statements beginning on June 6th.